Halfords Reviews

Based on 73 customer reviews from our shopper community, Halfords’s overall rating is 2.85 out of 5 stars and 49% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 6% of reviewers consider Halfords overall a good value option, based on a rating of 1.44 from 16 votes. The most common issues with Halfords are around Shipping & Delivery, Return Policy, Customer Service and Price & Quality based on a rating of 1.29, 1.50, 1.78 and 1.33.

2.8

73 Reviews

Overall Rating

5 Stars

28

4 Stars

2

3 Stars

6

2 Stars

5

1 Star

32

Good Value

1.4

Price & Quality

1.3

Shipping & Delivery

1.3

Customer Service

1.8

Return Policy

1.5

All Reviews (73)
user icon
heavymouse865
August 02, 2023
"I had an outstanding experience today at Halfords. The service was top-notch and exceeded my expectations."
I had an outstanding experience today at Halfords while purchasing a new bike and accessories through the Cycle to Work Scheme. The gentleman who assisted me (regrettably, I didn't catch his name) was incredibly helpful. I am eagerly looking forward to collecting my new bike.
user icon
LetitiaBell
August 02, 2023
"I had an outstanding experience today at Halfords. The service was top-notch and exceeded my expectations."
I had an outstanding experience today at Halfords while purchasing a new bike and accessories through the Cycle to Work Scheme. The gentleman who assisted me (regrettably, I didn't catch his name) was incredibly helpful. I am eagerly looking forward to collecting my new bike.
user icon
happybear214
August 02, 2023
"I had an outstanding experience today at Halfords. The service was top-notch and exceeded my expectations."
I had an outstanding experience today at Halfords while purchasing a new bike and accessories through the Cycle to Work Scheme. The gentleman who assisted me (regrettably, I didn't catch his name) was incredibly helpful. I am eagerly looking forward to collecting my new bike.
user icon
crazyostrich936
August 01, 2023
"I visited Halfords Wallasey on July 8th..."
I visited Halfords Wallasey on July 8th, 2023 to have a new battery supplied and fitted. Beth and John were the technicians who worked on my car, and I must say they were incredibly friendly and professional throughout the entire process. They encountered some difficulty with a stubborn bolt that was spinning but not loosening, but they persevered and tried different solutions until they found one that worked. I am extremely satisfied with the service provided by Beth and John, and if they are working at that specific Halfords branch in the future, I will definitely return.
user icon
RonnieBrown
August 01, 2023
"I highly recommend avoiding the click and collect option and instead going to the store in person or considering shopping elsewhere."
I didn't receive any notification that my order was ready even after waiting for two days. When I finally had the chance to go in, I quickly found my order. However, when I reached the checkout counter, I had to inquire if my order had actually been set aside. It turned out that it had, but they had failed to process it. This experience has made me consider going elsewhere for my future purchases.
user icon
PatsyMccoy
August 01, 2023
"The customer service is not customer-oriented."
The customer service is not focused on the customer's needs, as I have been given the runaround regarding my order. Initially, the item was promised to arrive in July, but it was later delayed until mid-August. This information was confirmed during multiple phone calls. However, now they are insisting that I fill out a form to confirm that I haven't received the item, even though it is evident from the tracking information that it hasn't been shipped yet. This is so they can process a refund. I also encountered difficulties during the early phone calls, as the representatives' spoken English was poor.
user icon
heavywolf355
August 01, 2023
"I recently had the pleasure of experiencing top-notch service in Cork. From start to finish, the level of service I received was exceptional. The staff went above and beyond to ensure that my needs were met and that I had a memorable experience. Upon arrival, I was greeted with a warm welcome and made to feel right at home. The staff members were friendly, professional, and knowledgeable, making me feel confident that I was in good hands. They were attentive to every detail and took the time to understand "
The customer service and overall shopping experience were absolutely delightful. Donna, a lovely lady, assisted me in booking my daughter's bike for brake repairs and adjustments due to a broken part. Arnie, a big guy, went above and beyond in explaining the issue and the associated cost. Despite it being lunchtime and the store being busy, they were incredibly pleasant to deal with and managed to have the bike ready within an hour. I truly wish all companies were as exceptional as this one. A heartfelt thank you to Donna and Arnie.
user icon
silverelephant313
August 01, 2023
"The service at Cleveland Retail Park is absolutely terrible."
I went to the Halfords shop at Cleveland Retail Park two weeks ago to get an Air Con check. They told me that I needed more gas and I ended up paying £104 for a canister and gas top-up. However, within a week, there was no improvement. I decided to visit them again, but they completely dismissed my concerns and showed no interest in helping me. Frustrated, I went to our local garage, where they found no mechanical faults and realized that the gas hadn't been topped up enough. Thankfully, they did the job for free since we already had the canister. It's disappointing how Halfords quickly takes your money but then ignores any issues you have. The service I received from the Cleveland Retail Park branch was absolutely appalling. I will never go back there again.
user icon
tinymeercat689
August 01, 2023
"I highly recommend avoiding the click and collect option and instead going to the store in person or considering shopping elsewhere."
I didn't receive any notification that my order was ready even after waiting for two days. When I finally had the chance to go in, I quickly found my order. However, when I reached the checkout counter, I had to inquire if my order had actually been set aside. It turned out that it had, but they had failed to process it. This experience has made me consider going elsewhere for my future purchases.
user icon
smallbird864
August 01, 2023
"The staff is absolutely lovely, but the store's accessibility is just terrible."
The staff at this place are truly delightful. However, it is absolutely impossible to get in touch with the store. They don't provide a phone number, and the chat feature on the Halfords website is nothing more than an unhelpful automated bot. After leaving my bike for servicing, I received perplexing automated messages, which forced me to rely on someone else for transportation to physically visit the store and speak to an actual person in order to find out when I could expect my bike to be returned.
user icon
Terry.Duncan
August 01, 2023
"The customer service is not customer-oriented."
The customer service is not focused on the customer's needs, as I have been given the runaround regarding my order. Initially, the item was promised to arrive in July, but it was later delayed until mid-August. This information was confirmed during multiple phone calls. However, now they are insisting that I fill out a form to confirm that I haven't received the item, even though it is evident from the tracking information that it hasn't been shipped yet. This is so they can process a refund. I also encountered difficulties during the early phone calls, as the representatives' spoken English was poor.
user icon
angrytiger686
August 01, 2023
"I visited Halfords Wallasey on July 8th..."
I visited Halfords Wallasey on July 8th, 2023 to have a new battery supplied and fitted. Beth and John were the technicians who worked on my car, and I must say they were incredibly friendly and professional throughout the entire process. They encountered some difficulty with a stubborn bolt that was spinning but not loosening, but they persevered and tried different solutions until they found one that worked. I am extremely satisfied with the service provided by Beth and John, and if they are working at that specific Halfords branch in the future, I will definitely return.
user icon
Harry.Nelson
August 01, 2023
"The customer service is not customer-oriented."
The customer service is not focused on the customer's needs, as I have been given the runaround regarding my order. Initially, the item was promised to arrive in July, but it was later delayed until mid-August. This information was confirmed during multiple phone calls. However, now they are insisting that I fill out a form to confirm that I haven't received the item, even though it is evident from the tracking information that it hasn't been shipped yet. This is so they can process a refund. I also encountered difficulties during the early phone calls, as the representatives' spoken English was poor.
user icon
RossLopez
August 01, 2023
"The staff is absolutely lovely, but the store's accessibility is just terrible."
The staff at this place are truly delightful. However, it is absolutely impossible to get in touch with the store. They don't provide a phone number, and the chat feature on the Halfords website is nothing more than an unhelpful automated bot. After leaving my bike for servicing, I received perplexing automated messages, which forced me to rely on someone else for transportation to physically visit the store and speak to an actual person in order to find out when I could expect my bike to be returned.
user icon
Wallace.Fields
August 01, 2023
"I visited Halfords Wallasey on July 8th..."
I visited Halfords Wallasey on July 8th, 2023 to have a new battery supplied and fitted. Beth and John were the technicians who worked on my car, and I must say they were incredibly friendly and professional throughout the entire process. They encountered some difficulty with a stubborn bolt that was spinning but not loosening, but they persevered and tried different solutions until they found one that worked. I am extremely satisfied with the service provided by Beth and John, and if they are working at that specific Halfords branch in the future, I will definitely return.

View More Reviews

Questions & Answers
icon

Are there any other companies similar to Halfords that offer lower prices or better quality?

avatar
KathrynFoster
July 29, 2022

“Local car services and MOT centers tend to be more reliable, and in some cases, they can also offer more affordable prices.”

icon

Why did you decide to choose Halfords instead of other similar businesses?

avatar
RicardoHawkins
July 29, 2022

“I prefer a location that is in close proximity to my residence, allowing me the convenience of walking back home and waiting for the completion of the task.”

avatar
angryelephant316
December 13, 2020

“The Autocentre offers a great price and excellent service. However, it is unfortunate that the installer for the branch's dashcam lacked proper training.”

icon

Is Halfords a legitimate company or is it a scam?

avatar
PaulDavis
July 29, 2022

“They are a legitimate company operating nationwide, and they have recently acquired Nationwide service centers.”

avatar
LoriRobinson
December 13, 2020

“The company is legitimate, but the installer at our local branch appears to be inadequately trained.”

avatar
Adam.Mills
November 25, 2020

“Halfords is supposed to be a reputable company, but their actions indicate that they are untrustworthy. I have no intention of conducting any business with them.”

What do you want to know about this brand?

Halfords Reviews

Coupons & Promo Codes

review icon

Customer Reviews

qa icon

Questions & Answers

a icon

Ask a Question

cookies tips
Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.